SHIPPING & RETURNS

Shipping Policy

So exciting that you have purchased an item at Toaie! We are super happy to carefully pack your items and ship them to you. It normally takes around 3-5 business days for your order to arrive. Every item is packed with the greatest care, should you be so unlucky to receive a faulty item, please notify us within 24 hours, as we cannot take any action after this time limit.

 

The shipping costs are 3.95 EUR and each order will be shipped with a track & trace code. When you order above 60 EUR, the shipping is free.

Return Policy

Should you, which we cannot believe, not be happy with the earrings, you have a right to return them within 14 days after receipt of the order. Returns will only be accepted if not worn, not damaged and in their original packaging.

 

To start a return, please complete the return form, you can download it from here.

The jewellery has to be in its original jewellery box. Returns without this form or original jewellery box cannot be accepted. You can use the original shipping box to avoid damaging the product during sending.

 

Shipment Address:

 

Toaie

Eerste Kostverlorenkade 16-3

1052EN Amsterdam

 

As we are a small company, please note that the costs to return the earrings to us will have to be paid by you. It is advisable to use a track & trace code for any return shipping, as any loss or damage of the item during shipping is not our responsibility.